Building on Strong Foundations at Chelmsley Wood


Axis Group has won a significant contract to supply a combination of services to Chelmsley Wood Shopping Centre in Solihull. It is home to approximately 60 outlets including shops, cafes, restaurants, a public library, council offices and supermarkets, and it welcomes between five and a half to six million annual visitors.

Following a competitive tender, involving both local and high profile national companies, Axis Group was appointed to provide security, maintenance and cleaning services. Some 576 weekly hours of manned guarding protect the Centre 24 hours a day, seven days a week; four full time on-site maintenance employees and 10 cleaning staff cover 287.5 hours over a seven-day week.

The Centre first opened in June 1971 and underwent a major refurbishment in June 2009. As a result it comprises of new and old, inside and outside facilitiesand retail and non-retail space. The cleaning, maintenance and security requirements are therefore varied and call for a tailored approach. There is a need for a 24-hour security presence, with detailed and reactive cleaning services and general maintenance seven days a week to ensure that the Centre continues to operate at high standards.

Axis Group has introduced training, which takes place every eight weeks, for the three discipline supervisors to increase their HR, performance management, disciplinary and machinery equipment knowledge and skills.

Barrie Jones, Centre Manager at Chelmsley Wood comments: “The Axis Group has been flexible to our needs, providing the most cost-efficient proposal. Whilst cost savings were crucial, the most notable impact of the new contract is that team spirit and staff morale have increased three fold. This is down to the management team at Axis and the way they treat their staff.”

Read the Chelmsley Wood customer case study...