Axis Cleaning & Support help clients avoid slip and trip claims

April 1, 2014

Axis Cleaning & Support Services

Axis Cleaning and Support Services
help their shopping centre clients to avoid slip and trip claims and keep premiums low.

Axis Cleaning and Support Services has introduced a new software solution to its cleaning teams working in retail environments, specifically designed to address the major causes of ‘slip, trip and fall’ accidents, incidents and claims.

The ‘InForm’ solution provided by Overtec Ltd tracks and reports on all cleaning activities on site, significantly improving cleaning efficiencies and ensuring that in the event of an accident all necessary information is immediately available at the touch of a button. It works by having NFC (Near Field Communication) tags strategically placed around specified cleaning routes, which communicate with mobile devices carried by cleaners, recording activity, dates, times and identifying the employee.

When spillages are identified the software prompts the cleaner to confirm when all required tasks are complete and to take ‘before and after’ pictures detailing exactly how the spillage has been dealt with. The area is therefore left in safe condition and an electronic report is automatically generated.

Where there has been a fall or an accident, the software takes the employee through a few additional steps that ensure all relevant parties, including the client and Axis Cleaning and Support’s claims department, are informed; this is a critical process should a claim be filed.

The software is fully adaptable to the specific needs of the area where the tag is located, as well as to the person carrying the mobile device. For example, the tags can be programmed to identify different disciplines, so that security officers, maintenance employees and cleaning operatives can all be given different tasks and prompts.

Stuart Buswell, Managing Director of Axis Cleaning and Support Services says the new software system is making a real impact to service delivery: “Not only does it increase efficiencies and help to ensure the correct procedures are always undertaken, its ability to report on activity gives clients immediate and invaluable assistance with claims, compliance and overall, the reduction of their insurance policies.”