New Acuity Appointment Strengthens Five-Star Offering

September 11, 2015

Acuity, London’s niche front-of-house management services provider, has appointed Arik Benichou to further strengthen its management team and support the continued growth of the business.

In Arik’s Account Management role at Acuity, he is responsible for managing a portfolio of prestigious reception management contracts at high profile corporate premises in central London. As the primary point of contact for both clients and Acuity employees, Arik’s primary objective is to ensure the teams under his control are not only meeting client expectations but exceeding them.

Arik has extensive experience in front-of-house, and customer service training roles having previously worked in both the 5 star hotel and airline sectors. He joins Acuity from the Shangri-La Hotel at the Shard, where his role as Front Office Manager saw him lead the pre-opening team, setting the standards required to ensure the customer journey was befitting of the prestigious, five-star central-London venue.

Arik believes he will bring most value in developing client relationships: “I see client relationships as a partnership, where our service is tailored to complement my clients’ business goals. “There is a strong management team at Acuity and I know I will be challenged to help drive the business forward, a challenge that I am very much looking forward to.”

Chiara Di Rienzo, General Manager for Acuity, says Arik has impressive experience:

“Arik’s experience in managing teams that deliver the highest standards of customer service is perfectly suited to Acuity’s operational methodology. We have become well known in the industry for offering a personalised, niche service to a discerning client base who require highly-trained front-of-house staff who are able to act as ambassadors for the businesses they work in. Arik understands the importance of this aspect of our service and how to ensure our teams consistently deliver.”