Taking the Initiative

13/05/2016

Security Officer, Stephen Reed (pictured centre), based at Marketgate Shopping Centre in Lancaster, has been presented with a certificate and award for introducing a new customer service procedure on site. 

Stephen took the initiative to develop a customer service best practice procedure which will help ensure that customer service standards are enhanced. He will be working closely with the site supervisor to make sure it becomes a common practice in the team.
Well done and congratulations Stephen!